Can I Change The Shipping Address For My Order

We’re happy to help update your shipping address if possible. Please email our Customer Service team with your order number and the correct address as soon as possible. We can only make changes before your order enters the packing process.

Once an order is placed on our website, it is typically dispatched from our warehouse within a few hours. Because of this, address changes are often not possible once processing has begun. While we may attempt to update the address during processing, we cannot guarantee that the change will be successful.

If your order has already shipped, many delivery partners (such as USPS in the USA or Royal Mail in the UK) allow address redirection. You can contact the carrier directly using your tracking number to request a change.

Please email our Customer Service team with your order number, your original email address, and your updated email address so we can make the change. Once your email address has been updated, we will resend your order confirmation and/or shipping confirmation to the new address.

Your package should arrive within the next few days. In the meantime, we recommend checking with your neighbours or local post office for any additional information.

If you haven’t received your order within a few days, please contact our Customer Service team within 14 days of the last tracking update, including your order number and tracking details, and we’ll be happy to investigate further.

We sincerely apologize for the delay with your package. While the tracking information may not yet reflect updates, please be assured that your order is still in transit.

International deliveries typically require 25–31 full business days, excluding weekends and holidays. This delay is due to ongoing COVID-19–related restrictions affecting airline capacity.

Orders delivered to a PO BOX address may be subject to additional delays.

Once your order ships, we are unable to make any changes to the shipping address.

You should still be able to update your address with the local shipping provider once it is handed over to them.

We currently don’t have a phone number for customer service inquiries, but we recommend taking a look around our Help Center to find answers to your questions/concerns.

If you can’t find what you’re looking for or need help regarding your order, our Customer Service team will be more than happy to assist you

Whether you’re trying to find the status of your order or if you’re trying to stay updated with all our products. Please note that:

-Your Email (Gmail, yahoo, etc) may be marking our emails as Junk or Spam mail. To stop this from happening, please add ‘help@RoseSkin.co.uk’ to your email address book.

-Make sure you typed in the correct email address when you signed up with us.

Our team can double check this information for you!

We do our very best to process and ship your order as quickly as possible, however once your order is transferred to the Local Shipping Provider, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by the Local Shipping Provider and returned to our warehouse.

Please note GlowSkinsco is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from our Shipping provider to the local carrier in your country or air and ground transportation strikes or delays.

For returned orders, please note that we will issue a full refund for your order once it is received at our Returns Department. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience

We do our very best to process and ship your order as quickly as possible, however once your order is transferred to the Local Shipping Provider, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by the Local Shipping Provider and returned to our warehouse.

Please note Luvena is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from our Shipping provider to the local carrier in your country or air and ground transportation strikes or delays.

For returned orders, please note that we will issue a full refund for your order once it is received at our Returns Department. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience

We do not provide return shipping labels for any returns. All returns are the customer’s responsibility. We suggest you purchase the track and trace option so that you can track it safely back to us. If your parcel is lost, destroyed or damaged in transit, your refund will not be processed. Returns may take up to 5 working days to process from when we receive your parcel.

Once an order has been accepted, it may take 1-3 business days for it to be processed. Most orders are processed in 24 hours however this may take longer for example if complete address and contact details are not provided while ordering. Once processed, the order will then be picked up by our shipping partner and this is when the item is in shipping. Express delivery timeframes start only after it has been picked up by our shipping partner.

GlowSkinsco has no control over any customs or import duties that could be charged when the order reaches the destination country. These charges change from time to time and country to country depending on the policies at the time. These charges can cause delays and the customer will be liable to pay for them. GlowSkinsco advises the customer to check with the local customs agency before placing the order.

All sales made are final. GlowSkinsco is unable to cancel an order once submitted on the website. We expect all our customers to have done the due diligence before placing the order

If your package shows delivered while tracking it but you haven’t received it. We can dispute it for you. In order for us to do so, we will need a case number from the destination delivery partner ( Eg. USPS in the USA or Royal Mail in the UK). You can obtain one by calling them. This case number acts as an authorisation for us to dispute the delivery on your behalf as being the receiver the delivery can only be confirmed by you. Without this case number we are unable to dispute the delivery for you.

If your item arrives damaged or is malfunctioning. We offer a 1 year warranty for all products:

Email us at help@RoseSkin.co.uk for more details